Privacy Policy

Last Updated: October 14, 2025

1. Introduction

Welcome to Censai (“we”, “us”, or “our”).
Censai is an AI-powered tutoring platform designed to help students and learners improve through personalised feedback and intelligent support.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website, application, or services (collectively, the “Services”).

By using Censai, you agree to this Privacy Policy and consent to our data practices described below.

2. Information We Collect

We may collect the following types of information when you interact with our Services:

a. Personal Information

  • Name

  • Email address

  • School or educational affiliation (if provided)

b. Usage and Learning Data

  • Chat interactions and messages between you and the AI tutor

  • Learning progress, performance insights, and feedback data

  • Preferences, responses, and learning goals

c. Technical and Analytics Data

  • Device type, browser, and operating system

  • IP address and session information

  • Cookies and usage data collected through analytics tools (e.g. Google Analytics)

3. How We Use Your Information

We use collected data to:

  • Deliver and personalise AI tutoring experiences

  • Analyse learning patterns to improve feedback and performance

  • Communicate updates, learning tips, or support messages

  • Maintain, enhance, and secure our Services

  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

4. Data Sharing and Disclosure

We may share your information only with trusted service providers who support our platform.

These providers may process data on our behalf under strict confidentiality and security agreements.

We may also disclose data if required by law or to protect the rights, property, or safety of our users and systems.

5. Data Storage and Security

All personal and learning data is stored securely using encrypted systems and modern access controls.
We take reasonable steps to protect your information against unauthorised access, alteration, or disclosure.

6. Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyse website traffic, and personalise content. You can disable cookies in your browser settings, but some features of the site may not function properly as a result.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for data collection or marketing communications

To exercise these rights, contact us at hello@censai.com.au.

8. Children’s Privacy

Censai is designed for educational purposes and may be used by students under supervision. We encourage parents, guardians, and schools to review and guide how students interact with our platform. We do not knowingly collect personal data from children without consent from a parent, guardian, or school.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will always be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

📧 hello@censai.com.au